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Privacy Policy

Last Updated: April 10, 2026

Claritiv Health LLC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://claritivhealth.com and use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form on our Website
• Schedule an appointment
• Register for services
• Subscribe to communications
• Contact us directly

This information may include:

• Name
• Email address
• Phone number
• Mailing address
• Date of birth
• Medical history and health information (for patients only)

Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Access times
• Pages viewed
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Schedule and confirm appointments
• Send appointment reminders and updates via email or SMS
• Respond to your inquiries and provide customer support
• Improve our Website and services
• Comply with legal and regulatory requirements
• Prevent fraud and enhance security

SMS Communications

If you opt in to receive SMS messages from us, we will use your phone number to send:

• Appointment confirmations
• Appointment reminders
• Clinic updates and notifications

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. You may also contact us at (731) 256-5333 or info@claritivhealth.com to request removal from our SMS list.

Message Frequency: Message frequency varies depending on your appointment schedule and interactions with our clinic.

Carrier Charges: Message and data rates may apply. Claritiv Health is not responsible for any charges from your mobile carrier.

HIPAA Notice

For our patients, protected health information (PHI) is governed by the Health Insurance Portability and Accountability Act (HIPAA). We maintain strict policies to protect your medical information in accordance with HIPAA regulations. Our full Notice of Privacy Practices is available at our clinic and will be provided to you upon request.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our Website and providing services (e.g., appointment scheduling software, SMS platforms, payment processors)
• Legal Obligations: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, sale, or acquisition of our business

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Medical records are retained in accordance with Tennessee state law and HIPAA requirements.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Opt-out of SMS messages (reply STOP)

To exercise these rights, please contact us using the information below.

Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Claritiv Health LLC
468 N. Parkway, Windsor Commons
Jackson, TN 38305
Phone: (731) 256-5333
Email: info@claritivhealth.com