Acceptable Use Policy

Effective Date: July 23, 2026

Acceptable Use Policy

This Acceptable Use Policy (“Policy”) governs your use of the website, SMS messaging program, and any related services (collectively, the “Services”) provided by Claritiv Health LLC (“we,” “us,” or “our”). By accessing or using our Services, you agree to comply with this Policy. Violation of this Policy may result in suspension or termination of your access to our Services.

1. Purpose of the Services

Our Services are intended to support scheduling, communication, and delivery of information related to the healthcare and wellness services offered by Claritiv Health LLC. Use of the Services for any purpose other than their intended purpose is prohibited.

2. Prohibited Conduct

When using our Services, including our website and SMS messaging program, you agree not to:

• Use the Services for any unlawful purpose or in violation of any local, state, federal, or international law
• Impersonate any person or entity, or misrepresent your affiliation with a person or entity
• Transmit any material that is defamatory, obscene, threatening, abusive, or otherwise objectionable
• Attempt to gain unauthorized access to our systems, networks, or accounts belonging to other users
• Interfere with or disrupt the operation of the Services or servers or networks connected to the Services
• Use automated means (bots, scrapers, spiders) to access the Services without our express written permission
• Upload or transmit viruses, malware, or other malicious code
• Use the SMS messaging program to send unsolicited messages to third parties or to harass, abuse, or spam other individuals
• Reply to or otherwise misuse opt-in/opt-out keywords (e.g., STOP, HELP) in a manner intended to disrupt service to other users
• Attempt to reverse engineer, decompile, or otherwise extract the source code of any software associated with the Services
• Use the Services to collect or harvest personal information about other users without consent

3. SMS & Messaging Conduct

Our SMS messaging program is intended solely for individuals who have explicitly opted in to receive communications related to their appointments and services. You agree not to:

• Provide a phone number that does not belong to you, or opt in on behalf of another individual without their consent
• Attempt to circumvent opt-out requests (e.g., continuing to message a number after it has replied “STOP”)
• Use the messaging program to send content unrelated to the services you requested

We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and all applicable carrier requirements. Message and data rates may apply. For help, reply “HELP” or contact us at info@claritivhealth.com.

4. Account & Data Responsibility

If you are provided with login credentials or an account to access any portion of the Services, you are responsible for maintaining the confidentiality of that account and for all activity that occurs under it. You agree to notify us immediately of any unauthorized use of your account.

5. Content Standards

Any content you submit through our Services (including forms, comments, or messages) must not:

• Infringe on the intellectual property rights of any third party
• Contain false, misleading, or fraudulent information
• Violate the privacy or publicity rights of any third party
• Contain protected health information belonging to someone other than yourself without proper authorization

6. Monitoring & Enforcement

Claritiv Health LLC reserves the right, but does not assume the obligation, to monitor use of the Services to ensure compliance with this Policy. We may investigate suspected violations and take appropriate action, including:

• Issuing a warning
• Suspending or terminating access to the Services
• Removing or disabling access to any content that violates this Policy
• Reporting unlawful activity to appropriate law enforcement authorities

We reserve the right to take any of the above actions without prior notice, at our sole discretion.

7. Reporting Violations

If you become aware of any violation of this Policy, please report it to us at info@claritivhealth.com or 731-749-7544.

8. Relationship to Other Policies

This Acceptable Use Policy supplements, and should be read together with, our Terms of Service and Privacy Policy, both available at https://claritivhealth.com/. In the event of a conflict between this Policy and another posted policy, the more restrictive provision with respect to prohibited conduct will govern.

9. Changes to This Policy

We may update this Acceptable Use Policy from time to time. The latest version will always be available on our website with the effective date. Continued use of the Services after changes are posted constitutes your acceptance of the revised Policy.

10. Contact Us

If you have questions about this Acceptable Use Policy, contact us at:

Claritiv Health LLC

Phone: 731-749-7544
Email: info@claritivhealth.com
Website: https://claritivhealth.com/

By using our website and Services, you consent to this Acceptable Use Policy.